About Golfzon America
Golfzon America is a leader in the golf technology and entertainment industry, offering innovative indoor golf simulation experiences. As part of the global Golfzon network, we aim to revolutionize the game of golf by blending cutting-edge technology with engaging customer experiences.
Position Summary
Golfzon America is seeking an experienced and strategic Director of Operations to oversee and optimize our operations across the U.S. during a pivotal year of growth and transformation. This role requires a dynamic leader with a proven track record in operational excellence, team management, and process improvement. The Director of Operations will work closely with the executive team and report to the CEO to ensure seamless operations, maintain high-quality service delivery, and drive key initiatives to enhance efficiency and profitability.
Key Responsibilities
Strategic Leadership
- Develop and implement operational strategies that align with Golfzon America’s short-term and long-term goals.
- Collaborate with senior leadership to establish performance metrics and ensure adherence to company objectives.
Operations Management
- Oversee day-to-day operations, including supply chain, logistics, customer service, and technical support.
- Identify and address operational inefficiencies and implement scalable solutions.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
Team Leadership
- Lead and mentor operations staff, fostering a culture of accountability, innovation, and excellence.
- Build cross-functional teams to enhance collaboration and efficiency across departments.
Vendor and Partner Management
- Manage relationships with suppliers, contractors, and third-party vendors to ensure timely delivery of services and materials.
- Negotiate contracts and oversee vendor performance to align with company goals.
Financial Oversight
- Develop and manage the operations budget, ensuring cost-effective use of resources.
- Analyze financial data to identify trends, reduce waste, and increase profitability.
Customer Experience
- Oversee the customer journey to ensure a consistent and high-quality experience.
- Gather and analyze feedback to drive continuous improvement initiatives.
Qualifications
Education & Experience
- Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
- Minimum 8-10 years of experience in operations management, preferably within the technology, sports, or hospitality industries.
- Proven success in managing cross-functional teams and implementing operational improvements.
Skills & Competencies
- Strong strategic thinking and problem-solving abilities.
- Exceptional leadership and team management skills.
- Expertise in supply chain management, logistics, and process optimization.
- Proficient in using data analytics tools to drive decision-making.
- Excellent communication and negotiation skills.
Preferred Qualifications
- Experience in golf technology or a related industry.
- Familiarity with managing customer-focused operations in a high-growth environment.
- Duration: 1 Year (with potential for renewal based on performance and business growth)
- Location: Chantilly, Virginia (Hybrid work model; travel required as needed).
- Compensation: Competitive salary and benefits, commensurate with experience.
Join Golfzon America and help us transform the way the world plays golf!
- Golfzon America is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
